Disgusting

I took out price lock in 2015. On October 2017 my account expired (as the 2 years had passed). I took out a new price lock account on the 30th of October 2017. The new decoder was installed as I received my explora2 on 13 November 2017. Since then I have been debited for 2 price lock accounts! Even after my first explora had been linked as an exta view decoder. You have therefore ****** over R2000 from my account!!!!! After multiple calls to the call centre, not one of the 6+ agents I spoke to has resolved this issue. Even after each of them promised that my problem would be solved. I am tired of wasting my time and money on sorting out an issue which is not my fault. I am absolutely disgusted! Neither the app, self service website or call centre has been any help!