AS
Alicia S
1 reviews | Active since Nov 2020
11 Oct 2022, 20:29
Disgusting
I am really furious with the *********** customer service at MultiChoice. I asked to change my debit order date as my pay date changed the lady say she is unable to do it. I make a cash payment due to no debit order going off they disconnect my service.
I call customer care they hang up on me 4 times the 5th time I spoke to a guy I had no more patience and asked to speak to a manager. The manager calls me back and guess what my query is still not resolved my service is still disconnected.
He tells me he will be able to reconnect my package tomorrow Tell me please what am I paying for? I feel like Dstv just don't care as long as they can get rid of customers.
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
11 Oct 2022, 20:57Hi Alicia,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
DStv (MultiChoice)'s reply11 Oct 2022, 20:57
Official
Hi Alicia,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
AS
Alicia S's updateReviewer Update
14 Oct 2022, 19:12You guys must be kidding me, my subscription is still not connected & I spoke to another manager had to explain myself to her twice & she just couldn't understand me. Sadly this platform is a joke cos I got a response on here saying it's being looked into but nothing.
AS
Alicia S's update14 Oct 2022, 19:12
Reviewer Update
You guys must be kidding me, my subscription is still not connected & I spoke to another manager had to explain myself to her twice & she just couldn't understand me. Sadly this platform is a joke cos I got a response on here saying it's being looked into but nothing.
AS
I've been assisted eventually, thank you for that. Sadly there was no apology whatsoever and seeing that DStv was at fault here, I would kindly like to know what I'm going to get out of all the inconvenience? The days I was disconnected, the stress of having to call and explain myself? The airtime that I had to waste because no one cared to call back an upset customer
Alicia S's updateReviewer Update
14 Oct 2022, 20:06I've been assisted eventually, thank you for that. Sadly there was no apology whatsoever and seeing that DStv was at fault here, I would kindly like to know what I'm going to get out of all the inconvenience? The days I was disconnected, the stress of having to call and explain myself? The airtime that I had to waste because no one cared to call back an upset customer
AS
Alicia S's update14 Oct 2022, 20:06
Reviewer Update
I've been assisted eventually, thank you for that. Sadly there was no apology whatsoever and seeing that DStv was at fault here, I would kindly like to know what I'm going to get out of all the inconvenience? The days I was disconnected, the stress of having to call and explain myself? The airtime that I had to waste because no one cared to call back an upset customer