disgustine service from call centre - no feedback on query

Poor service, we pay monthly subs for what!!! I have the new digital Mnet decoders, it was okay in the beginning this past month the default language on live sports is Afrikaans, previously English. I phoned to the call centre, a team leader re setted my decoder by going through the settings. On 19/01/19 I spoke to Anthony a team leader who logged a query for me ref: -i143. On 25/1/19 I spoke to Sara-Jane who said she will email Anthony to contact me as yet no feedback. Very poor service one week gone no feedback.