Disgusted with unfulfilled assurances from DSTV (MultiChoice)

Pathetic service really. After my previous complaint, i received follow up phone calls from a Cindy with assurances that she was arranging for an installer to be allocated to me. It has been 2 weeks and i have had to procure the services of an installer at a cost to me in order to reconnect my decoder. Unfortunately, because he was never the designated installer from DSTV he could not complete the job as he requires a code in order to activate the functionalities on the new decoders. So effectively i have a new decoder but i cannot enjoy its full benefits, but i am certain DSTV will be happy to charge me for it at month end.