DISGUSTED WITH THIS COMPANY

So a few weeks ago I get a call from someone at dstv's call center asking if I wanted to re-instate my debit order. I said yes and asked for the debit order to be re-instated FROM THE END OF DECEMBER 2018. To my surprise, I get a message now about a debit order going off . WHERE THE HELL DOES MULTICHOICE GET OFF GOING INTO MY BANK ACCOUNT WHENEVER THEY FEEL LIKE IT. I HAVE NEVER IN MY LIFE EXPERIENCED SUCH ****!!!!! WHO THE HELL GAVE THEM THE RIGHT. I AM TAKING THIS TO THE MEDIA AND I WILL ALSO BE IN CONTACT WITH THE CONSUMER OMBUDSMAN. I WANNA KNOW WHO GAVE YOU THE RIGHT TO GO INTO MY BANK ACCOUNT ON THE 5TH OF NOMVEMBER 2018. I AM TAKING THIS FURTHER !!!!!!