JS
Jacques S
1 reviews | Active since Nov 2019
28 Nov 2019, 09:02
Disgusted with the pathetic service of Dstv
I am disgusted with DStv I have been phoning them more than 10 times for the last 3 months they debit me more then my price lock amount, I have spoken to different people every time I spoke to Velapi spoke to Perfect got *** – C2 and Shalene ***, cant remember the others.. I phoned again and ask for a manager who came to the phone as Lashen Naidu who said he will sort out my problem I sent him an email and till today I have not heard anything from him and my Dstv account shows again a higher payment in fact it shows I'm in arrears I don't have words for the pathetic service I am receiving I am with Dstv for years now I'm disgusted and feel to cancel the service immediately.
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Replies (2)
DStv (MultiChoice)'s replyOfficial
28 Nov 2019, 10:31Dear Jacques S,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
Dstv: Hello Peter Team
DStv (MultiChoice)'s reply28 Nov 2019, 10:31
Official
Dear Jacques S,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
Dstv: Hello Peter Team
JS
Jacques S's updateReviewer Update
28 Nov 2019, 12:55 In the past, there was an amount of R119.00 billed in arrears for the hardware of the first decoder? what arrears I was never in arrears before taking this price lock! and why wasn't this communicated to me before taking up the price lock? For September 2019 you debited me R166.58 more if the R119.00 was billed what was the difference of R47.58 for? this is a bull**** story and you know it I want better answers don't tell me nonsense!
JS
Jacques S's update28 Nov 2019, 12:55
Reviewer Update
In the past, there was an amount of R119.00 billed in arrears for the hardware of the first decoder? what arrears I was never in arrears before taking this price lock! and why wasn't this communicated to me before taking up the price lock? For September 2019 you debited me R166.58 more if the R119.00 was billed what was the difference of R47.58 for? this is a bull**** story and you know it I want better answers don't tell me nonsense!