Disgusted with the bad attitude and poor service delivery!!! I will never use DSTV again!

To whom it may concern, ***; IUC/SC: ***. I bought my decoder on the 31st of Agust 2020. I called for an installation company the same day. The following day the people from SCG SAKILE CONSTRUCTION GROUP, contacted me on minute's notice and came to install the dish and connection at about 19:30. After they had left I noticed an error message stating that there is a problem with the installation. I checked my account and everything is in order. I contacted the people on the 1st Sept, and no reply. The 2nd they promised to come and no reply. Today, he promised to come the afternoon after I had called him - but he didn't come. When I followed up this evening at 18:30, he said that it was loadshedding and they couldn't come out. I have texted, called and tried to contact these people and they don't want to contact me. He said that I must wait and that I'm not the only person. After I asked again this evening he said he will come tomorrow evening. It has been 4 days without a connection. I am a long standing client at dstv, and this is utterly unacceptable. Now that they have the voucher they don't care. Wasting my time and money! No! As a result, I will not deal with these people and I will not continue my association with DSTV. You can come collect your parts and decoder, I want a full refund. Melvin Lombard, ***.