DISGUSTED WITH SERVICE RE SWOPPING OF DECODERS

This morning I took my Explora to Amadasig agency in Pretoria I had lightening damage I have been insured since 2015 I was given a smaller Explora 3a that was inferior to the one I had handed in The person behind the counter was very helpful and explained re XTRA view which I am paying but currently not using where she indicated I would need a second decoder which we have but not in use. When I got home I realised that not only was this an inferior machine with less features it did not allow me to connect my other 2 TV's I tried phoning multichoice but just went around in circles and after about 5 calls I got nowhere and I tried to find out if I could get an equavalent machine to the one I handed in which shows on the DSTV webpage about 3 calls later to DSTV I was still nowhere they were putting me through to the department that works with the decoders but never got them They cannot replace a superior machine with a useless smaller model with less features Insurance should cover an equavalent or better model For me to connect my 2 tvs to watch the same program on all three will cost me R 1000's with this useless replacement. I was advised, why not put a decoder on all of them but for the third one I will have to pay extra after paying close to a R 1000 a month for programs the most of which we never watch. I explained for the 100th time I just wanted my set up as it was before that my family can watch the 3 TVS no Xtraview just the same program on all Is this how they treat long standing customers Now my option is to check out the new decoder ultra which will possibly have the features of my old one or spend R 1000's on 50 m HDMI cables and splitters Is this service - Definitely not Maybe thats the plan force people to buy the new one at over R 2000 a unit