Disgusted with service from DStv (MultiChoice).

I have been struggling for 4 weeks now to get a problem with my Explora resolved. I have spoken to 5 different people at the call centre and received 5 different answers to the problem. Eventually yesterday someone decided the problem actually lies with the Explora and we should bring it in. When we did, we were told there is a problem with the hard drive and they will replace the Explora. When I asked if they would transfer all the recorded movies to the new hard drive, we were simply told they can not and I will just lose all those movies. As if having to watch all the re-runs at a very high cost is not bad enough already, one still has to put up with this kind of service. I don't blame all the people who are cancelling their DStv (MultiChoice) subscriptions and going to Netflix or somewhere similar. There are a few issues to resolve and then I will do the same.