Disgusted with Multichoice Service

I’m so disgusted with the service that I am receiving from Multichoice. Last week they disconnected my Dstv and said I have two packages (which I don’t) I need to pay additional fees. Complained here on hello Peter and I received a called the guy reassured me that the matter was resolved and cancelled the “second “ package and reconnected my Compact package and then today the Dstv was disconnected again and I was told that I need to pay again. I don’t know if they don’t communicate with each other or what!