Disgusted with Multichoice

I'm honestly disgusted with the service I have been receiving from multichoice. I made my payment on time on the second of august, then on the 6th they disconnected my services saying I did not pay. I called them and was asked to send proof of payment, of which I did, they recconnected me for that day only to disconnect again. I called again and they told me the person who was helping me didn't allocate the payment and that they are escalating the matter. That's an everyday story since the 6th, for me to watch TV I have to call multichoice every day and listen to them lying to me. I'm honestly fed up, now they are even telling me to pay for reconnecting my services, I payed my bill on time, it's not my fault they are having issues, like can I just get my money back please