DISGUSTED WITH MULTICHOICE

i am disgusted with the service I received from multichoice. I phoned on the 1stOctober to downgrade from Premium to Compact. In fact I phoned in thrice, they asked me to call back every day because they have system problems. I most probably spent R200 on phone calls and then they suspended my service. What the hell! You have to explain yourself more than once before the consultants understand your story, NOW I MUST PAY RECONNECTION FEE !!!!!!!!!!! PATHETIC