MM
Marcy M
1 reviews | Active since Jan 2019
09 Dec 2020, 06:57
DISGUSTED WITH DSTV, THEY ARE A ****
I am beyond disgusted with multichoice, everytime I pay my subscription in advance they disconnect me at least twice a month and I have to call in, I've sent so many emails with my proof of payment and this still happens. What's worse is the agents always say theyve fixed it but 2 days later, I'm disconnected again... Honestly I just want to cancel this whole thing. I've wasted so much time and etym on these idiots
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
09 Dec 2020, 07:22Hi Marcy,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply09 Dec 2020, 07:22
Official
Hi Marcy,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
MM
Marcy M's updateReviewer Update
09 Dec 2020, 08:14That's unexpectable!!! I had to call in now to your customer care for them only to tell me my payment is still not allocated. The worst part is that it's been 14 days since I've paid... Why can't you guys call me directly because you've messed up, your whole system is a mess, your agents a just rude. Give me back my 800 today or cancel the whole thing. You guys are just bullies, disgusting service you don't care about your clients.i will put this out on social media... Disgusting man!!!
MM
Marcy M's update09 Dec 2020, 08:14
Reviewer Update
That's unexpectable!!! I had to call in now to your customer care for them only to tell me my payment is still not allocated. The worst part is that it's been 14 days since I've paid... Why can't you guys call me directly because you've messed up, your whole system is a mess, your agents a just rude. Give me back my 800 today or cancel the whole thing. You guys are just bullies, disgusting service you don't care about your clients.i will put this out on social media... Disgusting man!!!
MM
Marcy M's updateReviewer Update
09 Dec 2020, 14:01No one called me on 078,i got a call from 011 and the lady explained she was from multichoice. You clearly don't know who I am or have the wrong number. I'm giving you till Friday to sort this out, I can't be calling dstv 3-4 a month and emailing twice monthly just to prove I've paid from the same pick n pay I've used to pay dstv for 4 years!!!!
MM
Marcy M's update09 Dec 2020, 14:01
Reviewer Update
No one called me on 078,i got a call from 011 and the lady explained she was from multichoice. You clearly don't know who I am or have the wrong number. I'm giving you till Friday to sort this out, I can't be calling dstv 3-4 a month and emailing twice monthly just to prove I've paid from the same pick n pay I've used to pay dstv for 4 years!!!!