Disgusted with DStv

DStv do not care at all about the views of subscribers. They know that the BCCSA also make it extremely difficult for us to raise a issue with them based on their ridiculous processes and requirements. It all started when I sent the following email to DStv on 24 October 2023: Good day,

I have been a very long standing customer since 1986. My Account Number is 000501.

Before resorting to the BCCSA with my complaint, I wanted to first let you know about how disgusted both my wife and I are with a programme promotion advert on Channel 122.

The advert is for the programme Workaholics and has been running for a number of weeks. Every time it comes on (which is very often during our evening viewing time), we have to mute the sound because we are so disgusted. This is what is said during the advert:

A person mimicking a child's voice states toward the end of the advert - "Ï would like to have an affair with my PA just like my daddy".

This is so inappropriate and disgusting. Who in their right mind thought this would be funny and would not make a sickening impression of young children?

I hope that someone with authority at Dstv Africa looks into this and gets this promo removed.

Thank you. Jeffrey Stern ***

2. Their first reply on 24 October 2023

ENQUIRY REFERENCE NUMBER : ***9 Dear Dstv Customer

Thank you for contacting Dstv

Please note that your query has been escalated further for assistance.

Should you need further assistance please do not hesitate to contact us via email, WhatsApp ***) or on +***2

Regards Noluthendo

3. My follow up sent on 26 October 2023

Good day,

It has been 48 hours since I sent you my complaint and I received an acknowledgement with the following reference number: ***9

I have heard nothing else and the offensive advert is still running multiple times a day. I need some feedback within the next 48 hours.

Thank you,

Jeffrey Stern Customer Number: 000501 Cell Number: ***

With the extremely high levels of both women and child abuse in South Africa, how do they continue to broadcast this promo even though the programe has been running for a few weeks already. They promise to get back to you but they do nothing. THEY SIMPLY DO NOT CARE.