Disgusted in the service - Price lock is a ****

On the 13th Nov 2017, I requested a price lock on the explorer from Multichoice. I was sent a text saying its approved to date I have not received my delivery. But they had to nerve to debit my account because the genius that did my price lock change my whole profile to D.O. I have called Multichoice numerous times to find out the whereabouts of this explorer every person I speak to j=has a different story. Two agents told me to call another number ********** 662 the number rings with no answer. Then I was told that I should wait for a delivery message which has never arrived. Then I was told that my banking details, the very same ones they took money from, needed to be verified.

Three times I was told my matter was escalated to the salespeople cause they don't know what's wrong and the salespeople have to tell me what's the holdup. The sales person who did the price lock form me told me straight up that his department just sales and does not deal with the delivery.

On the 19th Dec 2017, over a month later, I called and told that my issue had been escalated, I requested a cancellation of this price lock and D.O cause they not willing to come work with me here. I was given the following ref no. ********** 6 and told I would be called to no surprise no one has called me.

I am disgusted by the service I did not get.