Disgusted in the poor level of service

I'm beyond disgusted in the service I've been getting. I have been calling for the past 2 and a half weeks because my extra view has been giving me an error message. My second last conversation was with Mshenge Madiya whereby he said he logged a ticket with the tech department and they will make contact within 72 till now nothing. I called again today talking to a rude consultant named Gordon. I asked him what's your Surname and he bluntly said its not my business then he transfered my line then it dropped. I'm so disgusted. What a great experience