Disgusted in service practice at Dstv
<p>Hi I used to have a contract with DSTV but cancelled it more than 5 years ago. Last year I went to a local outlet to connect me for the period of the Olympic games only. I paid for the one month period on connection. Did the same for the previous Olympics too. I had to buy a new decoder this time around. </p> <p>Now I am being handed over to ITC for not paying my account? DTSV stated that they automatically activate my account and I must pay for the remainder of the period as I did not contact them to disconnect after my "pay as you use " expiring. </p> <p>Surely this is improper business practice?</p>
Dear Andre Coetzee
We acknowledge receiving your query. Feedback will be communicated as soon as possible.
Kind regards
MultiChoice: Hello Peter Team
Dear Andre Coetzee
We acknowledge receiving your query. Feedback will be communicated as soon as possible.
Kind regards
MultiChoice: Hello Peter Team
Good day Andre
We would like to take this opportunity and thank you for bringing your query to our attention.
As we're committed to assisting you, we have manually adjusted your account. Furthermore, your account has been referred to our Delisting team for credit profile purposes.
We intend to continuously offer our service to you and strongly recommend that inform us to cancel your service should you not need it.
Once more, thank you for sharing your feedback with us which we deeply appreciate.
Kind regards
Dinah
Good day Andre
We would like to take this opportunity and thank you for bringing your query to our attention.
As we're committed to assisting you, we have manually adjusted your account. Furthermore, your account has been referred to our Delisting team for credit profile purposes.
We intend to continuously offer our service to you and strongly recommend that inform us to cancel your service should you not need it.
Once more, thank you for sharing your feedback with us which we deeply appreciate.
Kind regards
Dinah