Disgusted in service.

Im very disappointed in the service i am experiencing with mulrichoice.....my catchup and boxoffice is not working for 3weeks now after calling and calling we took our explora to a multichoice office wich the loaded and it worked for only 4 days as we called again and spoke to several consultants wich each of them is telling me different stories.We went to multichoice to purchasr a new explora 3 and the proplem is still not solved wich i called again this morning after having a installer at our house on sunday to come have a look at the cabling witch was looked and we had to pay him.this is so unfair because we pay alot of money monthly for the full pakage but we can not use the service as promised. I called today wich a consultant is lying in my face telling me that is a international problem witch is know its not because my secondary tv is working on catchup and boxoffice...a called back got a new consultant that only verified my details and just hold and ive been holding for 10min wich i decided to drop the line. Im so digusted in the service that im receiving from Multichoice at this moment. We've been using thier service for 9years now and to treat customers like this is unfair. What the use of paying and not recieving the service this is not on and then u have to deal with *********** consultants.