Disgusted in Dstv

I have an error on my DStv streaming app. I called into the contact centre and was referred to live chat. Once I completed with the live chat I logged onto my DStv now app. I'm currently on compact stream package, paying R399. When I logged on I saw the amount of R251. I had two streams available, however it was only 1 stream available. I called the contact centre back and was informed my package was cancelled. I went back onto DStv now app to check this and it confirmed I don't have any packages available, all of this happened in a space of 2 hours. When I go onto my tv DStv stream app I have 5 channels available, mind you I'm on the compact package. I don't know what is going on but I find this service disgusting. I'm so disappointed as I have been with multi choice for quite sometime now. I'm on the phone for the 3rd again and still no answer. This is really disappointing. I'm considering cancelling this package as nobody can answer me and sends me to live chat everytime. Multi choice to quick to send email as reminder to pay bill, but cannot resolve a simple error