Disgusted DSTV service

I have been trying to downgrade my service with dstv and none of the self-service "options" or call centre agents could help. They keep on telling me that I could only downgrade on the second of the month of which I have been trying to do that since the 2nd and its now the 4th. Their reason is a now changed to a technical problem that they do not know how to fix or the turn around time for this issue to be resolved.

NB: no they will stop my service but won't allow me to downgrade my package?

Spoken to a agent the mentioned his supervisor (serral) are all busy in a meeting and can assist on the matter.