SR
Selloane R
1 reviews | Active since Nov 2019
09 Aug 2020, 08:11
DISGUSTED DSTV
I am sick and tired of DSTV on June i was told i owe R1200 which i didnk know why when i called Multichoice no one assist me instead they told lots of stories which i didnt understand,then i decided not to pay them than they connect it without my concern the next thing i owe then R1900 then i decided to disconnect another decoder which is its family package and the other one is compact its not possible for me to pay that amount than they billed me R1700 and i paid that amount on 17th of July because i called that stupid Call centre they said i will pay on 17th of August which is it will be a month i dont know if they were convincing me to pay or what so today the 9th of August my kids when they wake up its disconnected i would like to know why because that is not what i was told can someone please give me a call on this numbers *** i need answers i sm sick and tired with your system u rob people money and remember i am still with you because of my kids otherwise i would have left long ago thank you
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
09 Aug 2020, 08:30Hi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply09 Aug 2020, 08:30
Official
Hi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
09 Aug 2020, 15:05Hi Selloane Rasunyane,
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
Our intention is certainly not to provide a sub-standard service to our customers.
We were unable to get hold of you telephonically. We will provide you with the break down of your account:
Please note your DStv subscription is a month to month subscription that needs to be paid on the 1st of every month, looking at your payment date on the account. Missed payment dates have led to the account also accumulating a balance in arrears for the days viewed with no payment.
If you are not using the service you are supposed to let us know to disconnect. Because if you allow the account to run with no payment you will be liable for the outstanding balance as the account would have been active for the days viewed and service provided to you.
On the account when you have two or more decoders you are billed the total sum for both devices active. You can not pay differently when you have two subscriptions and you need to pay the total amount for both. The account is charged the reconnection fee when it has been suspended due to short payment and disconnection.
We did receive the payment of R1700,00 on the 17.07.2020 and the account had accumulated a balance of R1392,83 in arrears. Paying on a different date does not automatically change the billing cycle and we were supposed to receive a partial payment on the 01.08.2020, to enable the service to run till the 31.08.2020.
As result of not paying the partial balance the account has had to be suspended again.
Right now to reconnect, kindly make a payment of R644,96 to enable the service to run till the 31.08.2020.
The above amount is valid should services be reconnected today. If you do not reconnect today, the pro-rata amount will change depending on the date of reconnection.
Then on the 1st of September 2020, only the amount of R519,00, will be due for payment if you reconnect the Explora decoder only on the DStv Compact package.
R399 for Compact
R100 for the PVR functions
R20 decoder insurance of the Standard decoder.
Should you wish to reconnect the DStv Family package on the Standard decoder you will be billed an additional amount of R279,00.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
Our intention is certainly not to provide a sub-standard service to our customers.
We were unable to get hold of you telephonically. We will provide you with the break down of your account:
Please note your DStv subscription is a month to month subscription that needs to be paid on the 1st of every month, looking at your payment date on the account. Missed payment dates have led to the account also accumulating a balance in arrears for the days viewed with no payment.
If you are not using the service you are supposed to let us know to disconnect. Because if you allow the account to run with no payment you will be liable for the outstanding balance as the account would have been active for the days viewed and service provided to you.
On the account when you have two or more decoders you are billed the total sum for both devices active. You can not pay differently when you have two subscriptions and you need to pay the total amount for both. The account is charged the reconnection fee when it has been suspended due to short payment and disconnection.
We did receive the payment of R1700,00 on the 17.07.2020 and the account had accumulated a balance of R1392,83 in arrears. Paying on a different date does not automatically change the billing cycle and we were supposed to receive a partial payment on the 01.08.2020, to enable the service to run till the 31.08.2020.
As result of not paying the partial balance the account has had to be suspended again.
Right now to reconnect, kindly make a payment of R644,96 to enable the service to run till the 31.08.2020.
The above amount is valid should services be reconnected today. If you do not reconnect today, the pro-rata amount will change depending on the date of reconnection.
Then on the 1st of September 2020, only the amount of R519,00, will be due for payment if you reconnect the Explora decoder only on the DStv Compact package.
R399 for Compact
R100 for the PVR functions
R20 decoder insurance of the Standard decoder.
Should you wish to reconnect the DStv Family package on the Standard decoder you will be billed an additional amount of R279,00.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
Best regards,
DStv (MultiChoice)'s reply09 Aug 2020, 15:05
Official
Hi Selloane Rasunyane,
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
Our intention is certainly not to provide a sub-standard service to our customers.
We were unable to get hold of you telephonically. We will provide you with the break down of your account:
Please note your DStv subscription is a month to month subscription that needs to be paid on the 1st of every month, looking at your payment date on the account. Missed payment dates have led to the account also accumulating a balance in arrears for the days viewed with no payment.
If you are not using the service you are supposed to let us know to disconnect. Because if you allow the account to run with no payment you will be liable for the outstanding balance as the account would have been active for the days viewed and service provided to you.
On the account when you have two or more decoders you are billed the total sum for both devices active. You can not pay differently when you have two subscriptions and you need to pay the total amount for both. The account is charged the reconnection fee when it has been suspended due to short payment and disconnection.
We did receive the payment of R1700,00 on the 17.07.2020 and the account had accumulated a balance of R1392,83 in arrears. Paying on a different date does not automatically change the billing cycle and we were supposed to receive a partial payment on the 01.08.2020, to enable the service to run till the 31.08.2020.
As result of not paying the partial balance the account has had to be suspended again.
Right now to reconnect, kindly make a payment of R644,96 to enable the service to run till the 31.08.2020.
The above amount is valid should services be reconnected today. If you do not reconnect today, the pro-rata amount will change depending on the date of reconnection.
Then on the 1st of September 2020, only the amount of R519,00, will be due for payment if you reconnect the Explora decoder only on the DStv Compact package.
R399 for Compact
R100 for the PVR functions
R20 decoder insurance of the Standard decoder.
Should you wish to reconnect the DStv Family package on the Standard decoder you will be billed an additional amount of R279,00.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
Our intention is certainly not to provide a sub-standard service to our customers.
We were unable to get hold of you telephonically. We will provide you with the break down of your account:
Please note your DStv subscription is a month to month subscription that needs to be paid on the 1st of every month, looking at your payment date on the account. Missed payment dates have led to the account also accumulating a balance in arrears for the days viewed with no payment.
If you are not using the service you are supposed to let us know to disconnect. Because if you allow the account to run with no payment you will be liable for the outstanding balance as the account would have been active for the days viewed and service provided to you.
On the account when you have two or more decoders you are billed the total sum for both devices active. You can not pay differently when you have two subscriptions and you need to pay the total amount for both. The account is charged the reconnection fee when it has been suspended due to short payment and disconnection.
We did receive the payment of R1700,00 on the 17.07.2020 and the account had accumulated a balance of R1392,83 in arrears. Paying on a different date does not automatically change the billing cycle and we were supposed to receive a partial payment on the 01.08.2020, to enable the service to run till the 31.08.2020.
As result of not paying the partial balance the account has had to be suspended again.
Right now to reconnect, kindly make a payment of R644,96 to enable the service to run till the 31.08.2020.
The above amount is valid should services be reconnected today. If you do not reconnect today, the pro-rata amount will change depending on the date of reconnection.
Then on the 1st of September 2020, only the amount of R519,00, will be due for payment if you reconnect the Explora decoder only on the DStv Compact package.
R399 for Compact
R100 for the PVR functions
R20 decoder insurance of the Standard decoder.
Should you wish to reconnect the DStv Family package on the Standard decoder you will be billed an additional amount of R279,00.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
Best regards,