Disgusted disappointed client

This is the second time that I need to place a "review / complaint" on Hello Peter for Dstv MultiChoice.

1.) The first time was due to a struggle to receive my pvr on the price lock deal. After a long struggle with Dstv I at last received it.

2.) Now my lastest struggle with Dstv is account related. On the 28/05/2018 a small amount just under R200 was debited from my account for my monthly premium. I phoned and queried this to which the response was my account was in a credit. On the 27/06/2018 Dstv tries to deduct via debit order just over R1700 from account resulting in it not going through and effecting other debit orders that was supposed to also go through. Please note that the Dstv price lock is R959 per month. On my enquiry i spoke to a very unpleasant consultant who told me I have attitude and threw the phone down in my ear. I called back and another consultant escalated my query after telling me that there had been an error and my account had not been in a credit. I have to keep calling back for feedback to which i get the same response. The one time that someone called me while i was busy at work i requested she call me back after 15 minutes. She called back before 15 minutes was over, i was still unavailable and she did not call back later. I phoned again yesterday to which i was told that the team leader would contact me when he was done on another call. I guess it is a long call as I am still waiting. To top it all off my viewing has been cut today.

I find that this treatment of a client is unacceptable. Why should i be held responsible for a mistake on dstv's side, where should i now get the funds to pay it all including the current months? Who is paying for my phoning expenses as Dstv consultants dont have valuable workers who phone back when they should. Who is going to pay the bank fees as well as the fees for my other debit orders. I do not control the amounts Dstv debits from my account and don't see why I must be held responsible for their mistake.

I am disgusted and disappointed to say the least. It was a mistake to ever become a client with Dstv.