Disgusted, disappointed, annoyed by dstvs incompetence and useless agents

I'm deeply shocked and disgusted by the customer service of DStv I called up month end to cancel my DStv because I didn't know if I could afford the full package then later I got paid and I could afford it I phoned back to reconnect my services as it was successful terminated so I spoke to the agent who didn't give her name and I asked her three times please take the money out of my account she advised no need you can pay month end of March mam I told her I don't want to come in the middle of March and we have no DStv and it happened just so I called thapelo who said he will do a callback a week ago and let me know he didn't do that he rather sends me a survey and no feed back so a week later a get. Message to say I must pay DStv when I do that have any money now and the next day I wake up no DStv I called them itumeleng tells me I will listen to the call now just hold on I waited door 30 mins and made a video too too show how incompetence DStv is ,then I called back and spoke a guy again who refused to help me which I can't believe speaks to a customer like that .thanks DStv for your **** service to our agents needs to be trained to lie better. You never give feedback but expect money.