TL
Tira L
1 reviews | Active since Mar 2018
01 Sept 2021, 23:05
Disgusted
On the the 30th of July I made a payment of R565, today after I paid R600 my account was disconnected and I was told by an call center agent that this is because the July payment was reversed by the system on the 30th of August, and I still need to pay R637.81 for reconnection which is outstanding. How possible is it that after 30 days a payment is reserved and I must pay it again without the money being returned to my account?
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Replies (1)
DStv (MultiChoice)'s replyOfficial
02 Sept 2021, 00:31Hi Tira Lekgothoane,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply02 Sept 2021, 00:31
Official
Hi Tira Lekgothoane,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team