RW
Rowdene W

1 reviews | Active since Jul 2016

28 Jul 2016, 07:25

Disgusted customer service once again!!!!!

<p>I called in on the 20th of July 2016 to here what my out standing amount was to pay it,I spoke to Mokgatle call ref: ********** i161 and he said my next payment is on the 02 August 2016 for R336.00 On the 24th of July 2016 the dstv was switched off i called in the guy i spoke to told me he will reconnect the service and lirstin to the call of the above reference and get back to me,Its now 5 days later still no feed back.I spended R250 airtime calling dstv and now my problem is still not solved.If this is the way i will go to media and then also just change to Top tv whitch will be a once off payment for the decorder and have no issues with watching tv....Im upset and hope this matter gets looked into asap..Secound helo peter in one month??? I will also claim all the airtime money wasted on dstv ****!</p>

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Replies (4)
DStv (MultiChoice)
DStv (MultiChoice)'s reply28 Jul 2016, 08:49
Official

Dear Rodene Wenn

We acknowledge receiving your enquiry. Feedback will be provided as soon as possible.

Regards

Multichoice Team

RW
Rowdene W's update28 Jul 2016, 08:53
Reviewer Update

Il be waiting i heard that this morning at 8.30 and im still waiting.

DStv (MultiChoice)
DStv (MultiChoice)'s reply28 Jul 2016, 10:16
Official

Dear Rowdene Wenn

Thank you for bringing this matter to our attention.

We have requested a call recording for the day for further investigation, we will provide feedback as soon as more information becomes available.

Regards

Elna

RW
Rowdene W's update02 Aug 2016, 07:29
Reviewer Update

Im still waiting so does this mean i can go ahead with taking this to media,The service that was supposed to be the best is the most disgusted service i receivced from this company! This is day 5 and still no feed back..dstv is quik to disconect but not quik to assist their customers i will make sure i get somwer with dstv its just all about the moeny its not about keeping your customers happy.BAD CUSTOMER SERVICE