Disgusted customer

An error came up to state services were suspended.I was at work while my elderly father who isnt clued up with technology contacted me to tell me to make payment as that's what the error message stated... I made payment again for the second time for the same month... I contacted your call centre who are very blatant and need a lesson in customer services...south africa is currently under lockdown and finance is a big issue , I requested a call back as my airtime was almost finished.. I was told that that's not possible? How do you operate a customer service call centre with no option of calling a member back ?I made an instant payment but when requested for a refund was told that it's not possible... yourl are very quick to take our hard earned money but cant refund when an error is made ? Use some of the revenue generated to ensure you provide customers some sort of customer service.. I was told to go to the dstv office .. who is gonna pay for transportation costs ?I suggest your management looks into your business practices as this is totally unfair and unreasonable... hopefully someone reads this and gets in contact with me asap