Disgusted customer

My mother,a 73 year old pensioner was unable to pay her dstv account due to the high rain that was in Durban and was going to pay today,this morning she wakes up and she no longer has access to the service,a loyal customer that has stayed with them for years and they cannot give her grace for area hours,knowing very well the weather conditions predicted for the 30th of September in KZN,an old lady at that.Either they reconnect her services,allow her a chance to pay today or disconnect her account forever.This is a **** wanting to profit these R50 connection fees for an old lady is just disgusting