Disgusted Customer

I WISH I COULD'VE GIVEN YOU A ZERO STAR!!!!! This is my 2ND complaint. No one called me regarding my complaint lodge on the 22 November. I'm goimg to say it again. I've called in at around 7 o'clock that night to ask for my contract to be but on the price lock for another 24 months EFFECTIVE from the 25 December. As per the email received from yourself, will my contract END on the 24 December. At 10 o'clock that same night, extra charges was added on our account??? Please make it make sense. If ou deduct the money from my husband's account every month and we were not in arrears, where did those charges come from??? I've been chatting to a guy (Thapelo) in your complaints department, who has the nerve to tell me I have to manage my account, because the aacount already ame to an end on the 31 March 2024 and I was put on a grace period. What type of business are you to tell the client that?? So now we must do your jobs for you?!? Isn't it the company's responsibility to remind the client LIKE YOU DID ON THE 15 NOVEMBER about it. All company's with whom a person go into a contract with, reminds you 1/2 months in advance that their contract is coming to an end. I refuse to pay the extra charges that was added to our account. I've even asked Thapelo to give me the contact details of your Complaince Office, to date I haven't received it. I've lodged the complaint with you on both platforms with no satisfaction, so it has now become time to take this matter further.