Disgusted client

This company is a **** they have been deducting my account whilst I paid I pay on the 1st of every month last nyt the decide to deduct my account when I want my refund they telling me stories which I don't need the date is incorrect nd it was not agreed to I want my money plus bank charges I talked to a consultant by the name of Gugu nd asked to speak to Manager Dlamini they don't want to refund me he said I must reverse the payment the way he is so ***********