Disgusted by Treatment and lack of knowledge

On the 4/15/2015 I submitted and enquiry to DSTV informing them that I wanted to cancel 2 of 3 subscriptions I had. I received a case number and a few days later confirmation that all was 100%. The two contracts were supposed to be terminated by end of June 2015 as per the email -I gave the.. To my surprise this morning I step into work to find no DSTV subscriptions working. so I called DSTV seeking answers, they put me through to Mandla because the original person handling my account kept hanging up on me.... I explained everything to him and he stated that all contracts have been cancelled because the package I chose couldn't just have one subscription on it and they tried calling yesterday to explain this but couldn't get ahold of me.I then asked who gave them permission to now terminate all 3 of my contracts before consulting me first. ALSO FOUND OUT THEY DEBITED MY ACCOUNT FOR ALL THREE when two were cancelled? I asked to speak to management and he put me on silent hold for 12 minutes, I soon hung up and have been trying to get into contact with them and management with no luck... they just keep hanging up. I've confirmed with reception that both staff are avaialable.