Disgusted by the service received

Paid DSTV on the 29th of March and today our service is disconnected. Contacted the call center and safe to state that the consultants are spoke with were not helpful instead seem to want to fight with the clients. First spoke to olwethu kasiphiwo who told me that I was the parent date is on the 8th of each month

16 December they received various payments from me with amounts to R650 and at the time the amount outstanding was R94,46 and the Reconnection fee was R50, I am on DSTV compact and suppose to pay R399.

She further advised that these amounts duplicate and the bank reversed the duplicated amounts on the 6th of January.

She further indicated that if payment is not received on the 8 of the month few days later the system disconnects our service.

On the 8th of January we didn’t pay for the service and we were disconnected for that month.As we couldn’t view DStv.

By the consultants now tells me that in January our service were connected on their system hence we were charged for January. And if my tv was not connected I should have called. I ask her why should I call when I know I did pay for January as confirmed by you?? I receive no response.

So the payment of almost R600 that I paid on the 29th March paid for January which I received no payment for.

She then transferred me to her supervisor kwanele Ngobese, wow I was amazed by how he was appointed as a supervisor, I clearly took the call with a mindset of not willing to hear what the customer will say instead twisted what I said to him, and equally dispute questions he asked me.

I have never received such a horrible service, he the asked me to produce proof that my tv was not connected in January (wow) because I should have called, some customers call even when they know that they didn’t make payment to tell that their tv is not connected

In essence he hanged up the call without a resolution which he wasn’t in any case willing to give me one.

DStv is ripping clients off and I truly disturbed by the manner their consultants handled clients they frustrate clients