Disgusted by the service

02 April: I called to request PVR features to be added. Agent that was assisting got an error so she said she will unlink my packages and link them again. She couldn't link the packages back

03 April: I report the issue. My account was basically inactive and couldn't watch Dstv. I called, they could resolve the issue so they escalated it and gave me an incident number.

04 to 08 April: I have been calling following up on the issue. The issue has been escalated over 3 times already and still no resolution. I get put on hold and I stay there and they end up dropping the call in multiple occasions. I asked for a supervisor, supervisor said she will call me back but never did. Agents assisting me assured they will monitor my request and call back me but never do. Instead I keep getting my call dropped on my ear while placed on hold. Until now my account is not active and Dstv isn't doing jack **** about it