Disgusted by the lack of service

Ever since I took a contract in October 22 I’ve had endless problems. I call the call centre atleast 3 times a month and I’ve had my decoders swapped out 5 times in 5 months. The call centre is a complete joke. From having them drop the call on you to having them not able to sort out an issue. I’m on a premium package and suddenly can’t view any channels. When I called the call centre twice in one day I got a reference number and was told the issue would be resolved in 2 hours. 5 hrs later I call in again only to be out on hold and the phone being dropped. It’s honestly the worst service I’ve ever experienced. It’s just another Telkom and Eskom seriously.