1 reviews | Active since Oct 2013
Disgusted by service
Two weeks ago my secondary decoder stopped working, displaying E16-4. I tried to trouble shoot on my own and it didn't help. Eventually on Sat (25.07.2015) at around 9h15 I contacted the Multichoice call centre. I was told that messages are being send through at it will be fine. It didn't<br> On Thursday (30.07.2015) in the evening I contacted the call centre again, this time the agent was helpful. I stayed for just over 20 minutes on the call, he tried sending clearing messages. he eventually asked for the smartcard number and told me that the number does not appear on the system. He suggested I go to my nearest DSTV centre.<br> On Sat I drove from Boksburg to Randburg to get this sorted, stayed there for over an hour. Came home and it was working until this evening. I get home and find the same E16-4 error.<br> <br> My account is fully paid up for a year. You will need to get someone out to sort this plus reimburse me for the inconvenience.<br> <br> I know there is no competitor in this sector and you need to stop taking us for a ride!!!
Please accept our sincerest apologies for the delayed responds.
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We have tried to contact you without any successes.
We confirm that your service is active on the DStv Compact package with extra view. Should you still be experiencing ant difficulty's, please advise us by return mail to *** and we will assist you accordingly.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Please accept our sincerest apologies for the delayed responds.
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We have tried to contact you without any successes.
We confirm that your service is active on the DStv Compact package with extra view. Should you still be experiencing ant difficulty's, please advise us by return mail to *** and we will assist you accordingly.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert