Disgusted by poor service

I've been calling Multichoice since October to try and active a debit order, that was the reason for the initial call. Upon calling them I was told that I have two decoders active which is incorrect, I had one faulty decoder and bought a new one, I asked them to please cancel the old one and create a debit order on my account.<br> THIS WAS NOT DONE!!! since October I've been calling in to rectify this, no one has helped me, I called today again and was told that I have 2 decoders active, you telling me that after 4 months, continuously calling, this simple request could still not have been done??!! I'm sorry but this is by far the worst service I've ever experienced in my life!! I am appalled as a paying customer, a pro-active customer that my account has been handled in such manner. <br> When I called today, 08 Feb 2016, I spoke to an agent who could not answer me the simple question \What is wrong with my account??\"<br> I then spoke to his supervisor who quite clearly had a huge attitude problem telling me that a conversation is not a one way street after I've been holding for over 25 minutes and he still couldn't answer me regarding my account!! THIS IS POOR SERVICE!<br> I deactivated my acc"