Disgusted by multichoice

Dec 20 I wrote: Worst and most *********** company ever!!!! I am currently on the phone with them for 40 minutes and from the beginning of this call I have asked to speak with the manager or atleast a team leader and I'm still holding. I made an error on the 29 November 2019 by making a R3000 payment instead of R399 on my grandmother's account. I am still trying to get a refund of R2601.00. I have called them every other day, and went in to the N1 city, branch, have been asked for affidavits, proof of banking account, proof of payment, and Id's, which I have emailed countless times and still I wait. On the 17th I was told that finally the refund was escalated to finance and would be paid out within 3 days... Today, the 20th, I called in and they tell me it was rejected because there was no proof of payment attached.

So I just sent it again for the 7th time, and have been told that the refund has been sent to finance, and that it will take 7 working days to be paid out. Ooh, the call is now on 47 minutes, and I'm still waiting for the manager to speak to me while I listen to music, for the past 15 minutes with no update as to whether the manager is coming, or maybe they all decided to take a lunch break on my expense while I wait. And I received this reply on the same day: Hi,

We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.

Kind regards DStv: Hello Peter Team

Today I rep****: So, after I posted this, multichoice head office gave me a call within hours, apologising and promising the late I will have my money paid into my bank account yesterday, 23rd Dec 20019. Today, 24 th Dec 2019, still nothing. After speaking to their agent, she had the audacity to tell me to visit the walk in office AGAIN because there was nothing she could do from her side. I asked for the head office contact number, she gave me 011 289 300, and guess what? It's the same call Centre!!! I am sooooo fed up with the incompetence and lack of accountability with this company that I'm literally sick in my stomach. Either the policies are a mess, or the staff is just not trained properly on those policies. It's a simple refund... Surely I'm not the first person to request such from this company. Since November 29 I've been fighting this battle...

And now I've tried to call again, Sanele, team leader, dropped the call after I asked to speak to his manager, because they could not tell me when the case was created for my refund.

WOW