FC
Faiez C
1 reviews | Active since Jul 2009
02 Dec 2020, 17:54
Disgusted by DStv not processing a cancellation
It's an absolute shame how DStv (Multichoice) has dealt with this issue. I contacted their call center last week, 25 November 2020 to have all services disconnected / cancelled. To date nothing has been done. I initially spoke to a lady from the call center by the name of Julia and she provided me with reference number ***6-I100. She assured me that all services have been cancelled but to date dololo. Yesterday I communicated with Khadeeja via the my DStv online chat and she advised she couldn't cancel and has escalated Ref #INC-242312. DStv please process my cancellation and refund me the full amount that was debited on 28 November 2020.
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
02 Dec 2020, 20:54Hi Faiez,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply02 Dec 2020, 20:54
Official
Hi Faiez,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
03 Dec 2020, 23:17Good day Faiez,
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
Kindly note the services have successfully been cancelled as per request, a refund will then be processed which should take 3-5 days to reflect in your account. Please be aware though that at the time of our cancellation request, the debit order instruction has already been sent to the bank thus the deduction was made.
Please be assured of our best service and intentions at all times.
Kind regards,
DStv Help Team
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
Kindly note the services have successfully been cancelled as per request, a refund will then be processed which should take 3-5 days to reflect in your account. Please be aware though that at the time of our cancellation request, the debit order instruction has already been sent to the bank thus the deduction was made.
Please be assured of our best service and intentions at all times.
Kind regards,
DStv Help Team
Best regards,
DStv (MultiChoice)'s reply03 Dec 2020, 23:17
Official
Good day Faiez,
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
Kindly note the services have successfully been cancelled as per request, a refund will then be processed which should take 3-5 days to reflect in your account. Please be aware though that at the time of our cancellation request, the debit order instruction has already been sent to the bank thus the deduction was made.
Please be assured of our best service and intentions at all times.
Kind regards,
DStv Help Team
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
Kindly note the services have successfully been cancelled as per request, a refund will then be processed which should take 3-5 days to reflect in your account. Please be aware though that at the time of our cancellation request, the debit order instruction has already been sent to the bank thus the deduction was made.
Please be assured of our best service and intentions at all times.
Kind regards,
DStv Help Team
Best regards,