Disgusted by dstv multichoice service

I made a full balance payment on my dstv in early August 2022...all of of sudden my dstv got disconnected because ididnt pay enough even though I paid what ever balance that was there...now what is worse is I'm being charged a R50 extra for reconnection fee as if I'm the one who provided the incorrect amount to be paid...ihave made payments of R298 plus this mysterious R180 that was short but iam still disconnected on the dstv...ihave tried the watsapp chat line to reconnect..no help even the live chats they take 30 minutes to reply and they can even wait for you for 2minutes to reply they close the chats...ihave never been so disgusted with dstv services...if this doesn't get fixed by tomorrow...iwill need to be refunded my money and cancel all that nonsense