Disgusted by DSTV *********** staff!!!!!!

I bought an Explora 3 a week ago, it was installed perfectly but not playing. I called DSTv 5 times in one day and used your Whatsapp service. I was put on hold for 30mins and more, asked to try out various things which proved that it was a trial and error situation, the agent didn’t know what to do. Eventually, their famous line was used “systems down just dial again”. This I get told every single day!!!!!!!!!

Another agent said I should ask my Accredited and experienced Installer to come back because he made a mistake in the connection, I did, he came back but advised that I call Dstv again as everything was fine on my side.

One of my requests was that they disable one smartcard and change Primary decoders, an Agent said it was done but when I called today it was not done.

In essence I have a decoder that is not playing and I have been calling dstv every single day for the past week, spoken to over 10 agents and not even one of them has been able to assist. I am still sitting with this problem.

Over and above that I can’t access Catch Up, I get an error that reads “Dstv Catch Up is not available in this country yet”. Your agent asked me to scan after that she had me on hold for 15mins, I realised she wasn’t coming back and I cut the call. Waste of my time and money!!!!

Clearly my issues can not be resolved by your Contact Centre as your staff is very polite and useless, the most *********** assistants I have ever dealt with.

In June I also requested for a change of billing dates from 15 to month-end, July and Aug it worked, came 15 Sep I was disconnected, I called again purely a waste of my airtime and two agents failed to give me an explanation and insisted I pay or I won’t be reconnected. I requested to speak to a Supervisor, she kept interjecting, and was very unprofessional (Poor leaders no wonder your agents are delivering such a service). After realising that we were going nowhere I requested that she transfers me to another Supervisor who will try to help. Nkosinathi took the call polite as ever, he scrutinised my account, confirmed that I have a credit even and that it should have not been disconnected, rather downgraded from a Premium to a compact, he took my details, was going to listen to their call recordings and get back to me. Till this day I am waiting for his call.

I decided to comply and complain later as my children were suffering in the hands of Dstv. Came month-end line was disconnected again. In short Since Sep 15 I have been making payments every 2 weeks, yes month-end and the 15th.

Now I am paying for a service I am not even using because of your lack of support and absolutely disgusting and appalling service delivery.

I would appreciate it if somebody who knows what they are doing and getting paid for calls me and resolve all these issues urgently. I am so done with Dstv. You don’t even deserve this one star, it’s there by default.