KC
Khensi C
1 reviews | Active since Oct 2018
26 Jul 2021, 18:54
Disgusted by DSTV
I'm am flabbergasted by the flawed DSTV billings system. I have called them more than 3 times already and told the issue is noted and its been escalated to date nothing has been done! I have been waiting for feedback and to make matters worse I made calls to follow up and I'm placed on hold for long periods and then their agents hang up and don't bother to call me back! Maybe it's about time I cancel DSTV it's honestly not worth it!
Helpful (0)
Replies (4)0
Replies (4)
DStv (MultiChoice)'s replyOfficial
26 Jul 2021, 22:20Hi Khensi Chauke,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
DStv (MultiChoice)'s reply26 Jul 2021, 22:20
Official
Hi Khensi Chauke,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
KC
Khensi C's updateReviewer Update
28 Jul 2021, 08:35DStv you claim to be attending to my complaint and I still haven't heard from you.the billings issue remains unresolved... Really?
KC
Khensi C's update28 Jul 2021, 08:35
Reviewer Update
DStv you claim to be attending to my complaint and I still haven't heard from you.the billings issue remains unresolved... Really?
KC
Khensi C's updateReviewer Update
28 Jul 2021, 14:41So I receive a call from your Price Lock/Sales team and acknowledges that the phone line was bad and the call cut without a resolution to my complaint... As expected, she did not bother to call back. My am I not amazed by your poor customer service - clearly Multichoice doesn't need us! We are not a priority despite being paying customers.
KC
Khensi C's update28 Jul 2021, 14:41
Reviewer Update
So I receive a call from your Price Lock/Sales team and acknowledges that the phone line was bad and the call cut without a resolution to my complaint... As expected, she did not bother to call back. My am I not amazed by your poor customer service - clearly Multichoice doesn't need us! We are not a priority despite being paying customers.
KC
Khensi C's updateReviewer Update
30 Jul 2021, 09:37It gets worse... I wake up with a disconnected account, had to spend 40min on a call this morning and billings issue still remains unresolved. Requests to speaks to a manager unsuccessful as managers are only on shift after 12h30... What a joke! Really dumbstruck by this nonsense and poor service from DStv! I have no choice but to CANCEL my account!
KC
Khensi C's update30 Jul 2021, 09:37
Reviewer Update
It gets worse... I wake up with a disconnected account, had to spend 40min on a call this morning and billings issue still remains unresolved. Requests to speaks to a manager unsuccessful as managers are only on shift after 12h30... What a joke! Really dumbstruck by this nonsense and poor service from DStv! I have no choice but to CANCEL my account!