Disgusted by DSTV

The worst customer service ever. Every agent including the supervisors are *********** and completely lack service delivery. For the last month I have had to Capp DSTV’s call center ( ********** 788) almost everyday and spent at least 20 -30 minutes on a call trying to sort out my account which they continue to debit incorrectly. I’ve been a price lock customer for the last 2 years, on entering into a new contract for the next 2 years, I’ve had endless problems. My services are continuously suspended and no one can get to the bottom of the problem. Every agent claims to have escalated my query and promises to have a supervisor call me back. 6 calls in one day still hasn’t fixed it. As I type I’ve been placed on hold and have been on this call for the 31 minutes with Brenda Ntombela. She too has promised to call me back with a resolution to my problem.

Your services are disgusting and you’re being paid to provide a service to customers which you don’t which is completely **********.

Out of the almost 23 calls to DSTV I am yet to see someone help.