DISGUSTED BEHAVIOR

I am very disgusted with the service of your call centre branch in Durban ( ***) as the agents there feel they have the right to laugh at customers and keep them on the line for so long and be rude and not do they jobs and blame customers for mistakes that is not even their fault . I called in to change my banking details and this rude girl Zandile was so rude. I dont know how u can allow agents to speak to clients in that tone i have the recordings and i will distribute this on your Facebook and hello peter i will even go to consumer watch and distribute the voice recording on the website so people can hear how rude your agents are to customers. I am VERY VERY DISGUSTED !!! I am not anybody's ****en child to be spoken to in that manner and if she doesn't want to work there then she needs to leave and give the job to other people who actually will give a client better service and actual good customer service. I AM VERY ****ED OFF HOW DARE SHE SPEAK TO THAT WAY???