Disgusted at the service

<p>A month ago my decoder stopped working, I called the call centre and they told me my decoder was over 10 years old so it was wear and tear, fair enough I went to get a second hand decoder I called again and explained the situation the guy told me that's fine they could connect my smart card and "new" decoder once I had paid. I did that today spoke to Gugu who told me this was impossible as the two are married I mean what nonsense is that? I don't care if they are married or cohabiting they failed to tell me this initially now I've wasted my money on a service that I cannot use... I'm beyond angry multichoice workers need training because obviously they don't know what they work entails I'm a paying customer and demand that I be connected because I paid for this service already and I'm not gonna get the money back.</p>