Disgusted at call centre operators

about a week ago, we had a power surge which blew my DSTV Explora. We were then told by the Benoni branch that they were out of stock and that we should phone back every day to enquire about stock. Needless to say, as a paying customer with insurance on the device, this left a sour taste. Today, a week later, I phoned the call centre only to be met with an attitude that's second to none. I explained to the operator, Chililo, the situation. I then wanted to know from her why it is incumbent upon me to phone and enquire, seeing that I am a paying customer? Well she kept on repeating that they don't run the branch and that I should just go to Soweto, which I may add, is about an hour away from where I live. After an exchange of words, I then requested to speak to her supervisor. Bekhi, the supervisor couldn't help either. He told me about policy's are branch dictated. Wow! I was left speechless and annoyed. Thank you Multichoice.