1 reviews | Active since Jan 2019
DISGUSTED annoyed
So 20 free Ken days after I paid my dstv subscription my payment is still not allocated to my account, I'm still constantly having to call every 5 damn days for them to reconnect me, the service I'm receiving from dstv is honestly just the pits I have never been treated this way by any company especially a company thats had my money for 6 years. The worst part is my explora was struck by lightning on Saturday and I asked someone to call me regarding pricelock and they have the nerve to tell me I owe 500 when my subscription is 750 that I've emailed 20 efen days ago to everyone at multichoice, I'd never recommend this **** to anyone, I'm 9 months pregnant and have to deal with this stress every 5 days... What do my kids watch????
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. We strive to provide the best possible customer service to our subscribers and we take this unfortunate experience very seriously.
Feedback like this allows us to improve were we might have dropped the ball, and thanks for bringing this complaint to our attention once again so that we can prioritize it with urgency.
We have escalated to the finance team to urgently assist and allocate the payment to avoid further disconnection. We will contact you again and provide feedback once more.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
Best regards,
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. We strive to provide the best possible customer service to our subscribers and we take this unfortunate experience very seriously.
Feedback like this allows us to improve were we might have dropped the ball, and thanks for bringing this complaint to our attention once again so that we can prioritize it with urgency.
We have escalated to the finance team to urgently assist and allocate the payment to avoid further disconnection. We will contact you again and provide feedback once more.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
Best regards,