Disgusted and frustrated with DSTV

Staff cannot speak coherently on the telephone, they don't know where their own centres are located and they don't even know what province the centres are in. The automated sewitchboard doesn't give the options to go through to the centres and the staff keep telling you to ask switchboard for the correct centre so one goes round and round without being helped. The telephone numbers on the website do not exist and the dial-up help number doesn't give you the option you asked for. All in all a very frustrating experience and my problem has not been resolved. I was eventually advised to go to the service centre in Umhlanga but the number on the website for that centre does not exist according to telkom. Can I trust that the hours they say they operate are correct? Nothing else has been correct so far.