1 reviews | Active since Nov 2019
Disgusted and disgruntled customer
I have upgraded my package from compact plus to price lock. My decoder keeps getting deactivated and the more u call in and speak to different consultants who promises u that the matter has been escalated. My compact account should be cancelled and my extra view activated 3 days i am struggling to have this sorted out, i am looking at error E16 since this morning and till now i am extremely disgruntled because the lack of communication and service received is absolutely disgusting. Each and every month i am having trouble with Multichoice and what makes it worse is when u speak to one they promise u its being done when u phone back again it was never actioned. This is unacceptable especially since i have upgraded my package from compact to price lock. Extremely disgruntled
We acknowledge receiving your complaint, and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint, and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
I called again spoke to a lady named yamkela at the P.E branch she sorted my issue out in 5 minutes of the call. multichoice really needs to review the consultants they employee because Yamkela went the extra mile in 5 minutes of the call. Thank you so much to u and ur team leader for sorting out a dreadful issue i have been experiencing for the last 4 days. U definately deserve an award.
I called again spoke to a lady named yamkela at the P.E branch she sorted my issue out in 5 minutes of the call. multichoice really needs to review the consultants they employee because Yamkela went the extra mile in 5 minutes of the call. Thank you so much to u and ur team leader for sorting out a dreadful issue i have been experiencing for the last 4 days. U definately deserve an award.