Disgusted and disappointed

Disgusted and disappointed with the service I had for the last 4 months. An installer advised dstv to disconnect my previous decoder however they did not. They added the fees to my monthly bill and every time I called in the agents told me they will clear the amount. Loaded over R400 airtime in total calling in and get cut off twice a month. Was advised they amount was removed now I'm cut off again and was email and advised that this is owing fees. Cut off once again. This is pathetic service. We pay so much for a luxury service and was poorly treated. Even when I call in I wait so long on hold. A guy by the name of keenan who claimed to be the manager left me on hold for 34 minutes and when the call cut, never got any feedback. Very very disappointing.