DISGUSTED

I have received the worst service from DSTV .After deducting R184 extra from my account on the 2nd of September I lodged an enquiry. I was told they upgraded their systems and the price lock options were not taken into account. They were then to refund me but it had to be escalated .I called several times and received several reference numbers...even spoke to a manager called Thando from Cape Town. He was also to get back to me. Up until today I have not received any call back. The managers are also not allowed to give any telephone numbers or email addresses for us to refer back to .I find that completely unprofessional, because when you are disgruntled and frustrated, you do not want to be referred to different call centre agents. As I am typing this email I am on the phone waiting for a supervisor to come back to me. I do not know what kind of service training your employees are getting, but I sure am paying enough money for subscription fees for you not to ***** from me, and for me to receive better service.