Disgusted

I am highly DISAPPOINTED in the service rendered to me by DSTV. I received an email on the 18th May 2021 about upgrading to to compact package for 3(THREE) months. I've upgraded to that special and this is the SECOND month, I'm disconnected. Now I'm being told that I must pay an extra R142 above the R300 that I've already paid on the 20th. Dstv sent me an sms to say pay R292, their app said pay R292. I've paid R300 still to be disconnected! I refuse to pay any reconnection fees!!! I called the call centre of no help. I need to wait for their finance team to call me back which still means that I am sitting WITHOUT any viewing. DSTV NEEDS TO FIX THIS MESS IMMEDIATELY. THIS IS FALSE ADVERTISING AND I WON'T LEAVE IT HERE IF THIS DOESN'T GET RESOLVED. I WILL TAKE IT FURTHER TO THE OMBADSMAN!!! I HAVE THE EMAIL AS PROOF AS WELL AS THE SMS AS PROOF.